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Return Arrangements :

Wine Conditions

Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return wines for any reason, including corked wines.

W Cellar Shopping Bag

Our W Cellar shopping bag including non-woven bags contain plastic finish such as plastic lamination, plastic string handle or polypropylene. Since from 1st April 2015, HK$1 will be charged as Environmental Levy on each shopping bag.



All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.

Force Majeure

W Cellar shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Law and Jurisdiction

All sales and contracts are governed by the laws of Hong Kong SAR.

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